These are the terms and conditions you agree to when you access services at Veridon Pty Ltd trading as Okey Dokey Childhood Therapy.
You acknowledge that we are not an emergency service and all appointments must be made in advance. In case of emergency or an immediate risk of harm to others or self-harm by your child, please call 000 for an ambulance or attend your nearest emergency department.
You agree to abide by our CovidSafe policies, even if they differ from Government directives. Please visit our website for up to date information.
You agree to only park in parking bays marked with the Okey Dokey nameplate.
You agree that you remain responsible for children while the children are at the practice and agree that they will be supervised at all times.
You agree to be respectful to all staff at Okey Dokey. All staff operate in line with Okey Dokey policies and procedures and will do their best to assist families. You acknowledge that aggressive or abusive behaviour from visitors will not be tolerated and staff are within their rights to ask you to leave the building at any time.
If you have a regular booking, you agree to attend sessions regularly. If you miss a number of these sessions, Okey Dokey may need to discuss options for accessing service. Sessions may be cancelled by Okey Dokey for non-attendance. You acknowledge that from time to time, Okey Dokey may need to cancel or reschedule sessions, and will aim to communicate this with you in a timely manner. You acknowledge that Okey Dokey reserves the right to cancel or deny services to you at any time and for any reason.
You agree that if you fail to turn up to your appointment or cancel or reschedule within 24 hours of your appointment, you will be charged the full appointment fee regardless of the reason including illness. You will receive a reminder text 2 days before each scheduled appointment. If you need to cancel or change an appointment, please contact reception via phone or email or respond to the reminder SMS. We require a minimum of 24 hours notice for all appointment changes and cancellations. Payment of any cancellation fee will be expected prior to your next appointment.
You agree to make payment for sessions on the day of the appointment. This includes appointments which have a Medicare rebate or NDIS reimbursement. You acknowledge that reports and letters requested by you will not be provided until they are paid for.
Third party payments and rebates
If you nominate a third party to make payments for services on your behalf, you agree to remain liable for any costs incurred if the third party fails to make payment for any reason. This includes but is not limited to Medicare, NDIS, DHHS, VOCAT, and TAC. You agree that Okey Dokey is not responsible in any way for your funding or rebates, and is not liable for rejected claims. Any assistance we provide in relation to funding and rebates is a courtesy only, and may not be available at all times. If a third party prepays for service, we cannot issue a refund to you directly but only to the third party.
NDIS (National Disability Insurance Scheme)
You understand that we are not a registered NDIS Provider. Therefore we can only work with NDIS participants who are Plan Managed or Self Managed. Self managed participants pay our standard private rate on the day of the appointment. Plan Managed clients have their invoices sent directly to their plan manager and pay the listed NDIS rate.
You understand that in Victoria, registered psychologists are mandatory reporters in relation to concerns about a child’s welfare. This means they have a legal requirement to report a reasonable belief of child physical or sexual abuse to child protection authorities, with or without notifying you and with or without your consent. You understand that at Okey Dokey, we extend this same requirement to all staff.
OH&S and Fire Safety
You understand Okey Dokey must comply with OH&S and Fire regulations. You agree to comply with any lawful direction by staff at all times, and particularly during a practice drill or an actual emergency. Evacuation of the premises should be made via the front doors at reception, unless they are unreachable in which case evacuation can be made via the fire exit doors provided.
You acknowledge that Okey Dokey has cameras installed in public areas of the practice for safety reasons, and that the cameras do record video but do not record audio.
By accessing our service, you agree to indemnify Okey Dokey Childhood Therapy from any claims and not to hold us liable for any injuries or accidents sustained while on the premises.
Court orders and Custody Arrangements
You acknowledge that Okey Dokey does not supply letters or reports for courts or lawyers and does not get involved in access or custody matters.
Storage of information
You understand that Okey Dokey securely stores client data in paper files, local computer files and in the cloud (internet). As much as possible, cloud-based client information is encrypted and protected by two-factor authentication.
Complaints and Feedback
You acknowledge that you are aware that Okey Dokey has a complaints and feedback process available on the Okey Dokey website.
Changes to these Terms
You acknowledge that Okey Dokey may change these terms and conditions of service at any time for any reason and you agree to be bound also by any future terms and conditions.