Telehealth

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Due to the recent events surrounding the Coronavirus (COVID-19) in Australia, Okey Dokey has been working hard to find ways to continue supporting our families to continue accessing therapy services.

We feel it is more important than ever to provide consistent therapy and supports to families. To do this, we have created the opportunity for clients to access Telehealth Services.

Telehealth means, in short, provision of allied health services with the provider and recipient of services being in separate locations, and the services being delivered over electronic media.

Okey Dokey typically provides telehealth services using the following tools:

  • Zoom (Video conferencing)
  • Telephone

You will require access to an internet service and the appropriate applications to be able to participate in this method of service.

telehealth

Benefits of Telehealth

Although Telehealth won’t be suitable for every child, we have found that most children engage very well with their therapist online. They are often quite excited to show their therapist things in their home that are important to them (like pets, or special toys). Our therapists have been working hard to discover new ways of engaging clients such as online games, sharing videos and other online activities, and have found it beneficial to observe children interacting in their own familiar environment. 

Other benefits of Telehealth include:

  • Access therapy for your child from anywhere across Australia!
  • No need to cancel an appointment when your child cannot attend the practice for any reason, but is still able to engage in a session
  • Your therapist may be able to attend a school meeting remotely
  • Your therapist may be able to meet with your child’s other health professionals remotely

Payment Options

  • Telehealth sessions are charged at the standard rate. Cost may alter if you are using NDIS funding. Please see Fees and Payment Options for further information on cost.
  • You may opt to pay for sessions privately, with NDIS funding or utilise a valid Medicare plan from your GP or Paediatrician to access a rebate. Please note: rebates for Telehealth sessions are only temporarily available due to COVID-19 and can only be accessed until 31 March 2021. After this time, Telehealth sessions will be charged at the full standard rate with no rebate.

Software Used for Sessions

All sessions at Okey Dokey are conducted via Zoom, a video chat software that allows your clinician to connect with your child via computer, phone or tablet.

Zoom is a confidential, encrypted service with security settings in place to ensure your sessions remain private with your practitioner.

You can download Zoom from the following website: https://zoom.us/download

We’ve developed a helpful step-by-step guide, to assist you download the Zoom software and step you through your Telehealth appointment. Please click here for further information.

Step-By-Step Procedure for Telehealth Appointments

Here is a link to our step-by-step procedure for downloading Zoom and attending your Telehealth appointment at Okey Dokey.

Telehealth COVID-19 FAQ

Please click here to find out more information regarding COVID-19 and sessions at Okey Dokey.

Terms and Conditions

Here is a link to our Telehealth Terms and Conditions to provide you with further information and considerations.