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Welcome to Okey Dokey Telehealth!

Due to the recent events surrounding the Coronavirus (COVID-19) in Australia, Okey Dokey has been working hard to find ways to continue supporting our families through allied health therapy.

Okey Dokey is still open for business but is no longer providing sessions in rooms. All sessions from 30 March 2020 onwards will be conducted via Zoom or Phone.

It is apparent that now more than ever, it is imperative to continue supporting families through continued access to therapy as required. To be able to support this, we have opened up the opportunity for clients to access Telehealth services.

Telehealth means, in short, provision of allied health services with the provider and recipient of services being in separate locations, and the services being delivered over electronic media.

Okey Dokey typically provides telehealth services using the following tools:
– Zoom (Video conferencing)
– Telephone

You will require access to an internet service and the appropriate applications to be able to participate in this method of service.

Payment
Telehealth services can be paid for via NDIS funding or can be paid for privately.
Sessions reflect the standard rate of service.
Medicare rebates are not available at this time.

Downloading Zoom and Appointment Procedure
To the right is a helpful step-by-step guide, to assist you through the telehealth Zoom process.

Terms and Conditions
Here is a link to our telehealth Terms and Conditions to provide you with further information and considerations.

Page Updated: 26 March 2020

Step by Step Procedure for Zoom

Client Guide

Please note: The following instructions are based on using an Apple computer and may vary slightly for other devices/operating systems.

Here is a handy visual explanation of how to use Zoom in PDF format:
https://www.okeydokey.com.au/wp-content/uploads/2020/03/How-to-use-Zoom.pdf

Before Commencing:

– Make sure you have downloaded the Zoom app via www.zoom.us/download (You will need the “Zoom Client for Meetings” if using a computer, or you can download the relevant Zoom Mobile app for tablets and phones).

– Ensure that you have set up a safe space for you or your child to participate in the Zoom appointment.

– Please read the Terms and Conditions sent to you by your practitioner.

– Ensure that the device you have chosen to use has sufficient charge and that you have a stable and steady internet connection.

– Make sure you have discussed payment of the invoice for the session with reception prior to your appointment day. There are no Medicare rebates for any telehealth service at Okey Dokey. Reception will be in contact with you after your appointment to organise payment if required. NDIS Plan Managed and NDIA Managed clients will continue to be invoiced as per usual. Please make sure you have sufficient funds in your plan to cover the cost of the session.

– If you have any concerns or questions about invoicing, this must be discussed with reception prior to the day of your appointment so we can assist you as best as possible.

– If you are waiting on an email confirmation and it hasn’t arrived, please check your ‘Junk mail’ before contacting the practice.

Preparing for your online appointment

1. Your practitioner will send you an appointment confirmation which will outline the date and time of your scheduled appointment, the Terms and Conditions of telehealth services and a link to enter the Zoom ‘consulting room’

2. Five minutes before your scheduled appointment time, click on the ‘Join Zoom Meeting’ link in the email from your practitioner. This will take you directly to the Zoom website with a pop-up that says, ‘Do you want to allow this page to open ‘Zoom.us’?”.

3. Select ‘allow’

4. Another pop-up box will appear – this is the Okey Dokey virtual waiting room. You will see a message that says ‘Welcome to Okey Dokey! Your clinician will be with you soon.’. When your clinician is ready to commence the session, they will move you from the waiting room to the consulting room.

Please note: if your practitioner has not joined the meeting yet, you will be directed to a pop-up that says, ‘Waiting for the host to start this meeting’. Please wait here until your clinician activates the session. Then proceed with the same steps below.

5. When this is done, you will receive a new pop-up box to choose your audio option. We recommend testing your speakers and microphone here by selecting the appropriate button and following the prompts.

6. Once complete, select ‘Join with Computer Audio’

7. You should now be able to see the clinician on your screen.

8. On the bottom of your screen, you will see a variety of options and controls.

9. Select ‘Start Video’ so the clinician can see you too!

10. Your session can now commence accordingly.

11. When you have finished up, your practitioner will send you back to our virtual waiting room. You will see the waiting room message again.

12. From here, they will end the meeting.

13. You will get a pop-up that says the host has removed you from the meeting.

After your session:

Make sure you have followed up with reception to settle any outstanding invoices and we will see you at your next appointment!