Last Updated: 03 July 2020
New Announcement – For Families Living in Victorian ‘Hot Spots’
Please note: This new policy will apply to any family that lives in a current lockdown ‘hotspot’ currently or in any suburbs that may be added to this list in the future.
Okey Dokey has made the informed decision to return to sessions in rooms. To ensure this process complies with Government recommendations, the following changes have been put in place to ensure the safety of all clients and staff.
In room sessions will recommence for all families as of Monday 6 July 2020.
We understand that some clients may not feel comfortable returning to in-room sessions immediately, and we are happy to continue offering Telehealth appointments if you prefer. Returning to in-room sessions is optional. Please be advised that Medicare rebates for Telehealth appointments are currently temporarily available until September 2020 and may not continue after this time.
We understand that this transition back to rooms may be overwhelming for you or your family and we are here to assist you through this process while maintaining a safe environment. We encourage you to discuss these changes with your child so they are prepared for what to expect when they return to the clinic. We’re creating a social story to assist with this transition. This will be available before face to face sessions resume in the clinic. You will be notified once this is ready to download from our website.
Okey Dokey will endeavour to remain in contact with you as updates occur.
We look forward to seeing you all back at Okey Dokey soon!
Please note: All following information is subject to change.
Changes for Clients:
- Please limit the number of people you bring to the clinic. Ideally only the child and a parent/guardian should attend any appointment at the practice. We request that you avoid bringing siblings or other family members if possible.If siblings attend, parents are required to supervise the siblings outside the therapy room during the session regardless of age. Children cannot be left unattended.
- If you do not feel comfortable waiting in the practice for your appointment, you may opt to remain in your car while you wait for your appointment. Please discuss this process with your practitioner or reception.
- Please ensure you and your child sanitise your hands when you enter the practice via one of our hand sanitising stations.
- Assist your child to wash or sanitise their hands before going into the appointment – your practitioner may help facilitate this at the beginning of your session.
- All visitors to Okey Dokey are required to maintain the standard social distancing requirements of 1.5 metres. To help facilitate this, you will see markers on the floor at reception to help guide you where to stand.
- If your child requires a toy or an activity to play with while you are waiting for your appointment, please feel free to bring something small along with you.
- We request that families opt for contactless/cashless payments where possible. You can pay for your invoice online (via our website or via internet transfer) within 24 hours of your appointment. Reception can process manual payments via paywave if required. Medicare rebates can be processed online by reception staff once payment has been received. Private Health claims will need to be made directly with your insurer. Reception will email you a paid invoice so you can complete the claim.
- If you or your child have any cold and flu symptoms (even if it is not COVID-19), do not come to the practice for your appointment. You may discuss the option to have a Telehealth appointment at home if suitable. Please contact reception or your practitioner to organise this. If you do need to cancel because of symptoms, cancellation fees will not be applied. Please refer below to a detailed list of symptoms.
- If you or your child present to the clinic with any symptoms, you may be asked to leave and your appointment will be cancelled. Cancellation fees may apply.
- We encourage all families to consider downloading the COVIDSafe App.
Changes Okey Dokey has made:
- Hand sanitising stations will now be available in all waiting areas at Okey Dokey. There will also be individual stations in rooms and at reception. As always, soap and water can be located in our bathrooms.
- We have altered the waiting room to encourage social distancing and we have removed all toys, books and magazines.
- Kitchens, coffee and water facilities will no longer be accessible to clients and are now restricted. Please bring your own water if required. Bathrooms will remain open.
- We have installed protective Perspex screens at reception.
- We have increased our general practice cleaning throughout the week to occur more frequently. Practitioners will also be provided resources to ensure their work areas are cleaned in between appointments. This may mean that your appointment time will be altered to allow for a period of cleaning in between sessions. You will be contacted directly if your session time is impacted.
All staff continue to maintain good personal hygiene and have been instructed to stay home if they present with any cold and flu symptoms to protect the safety of clients and staff. Please be aware that this may mean there are more cancellations from your clinician than you would normally expect.
If you or your child (or any other person attending the clinic with you) has any of the following symptoms, you must stay home:
· Chills or sweats
· Sore Throat
· Shortness of breath
· Runny nose
· Loss of sense of smell
Social Stories for Attending Okey Dokey
Below are two social stories for attending therapy sessions at Okey Dokey Childhood Psychology in Bayswater. We have two versions, one for practice 6A and one for practice 7B. Select the one that applies to your sessions – if you are unsure which one to select, please contact reception for confirmation.
Social Story: Attending Okey Dokey (Practice 6A)
Social Story: Attending Okey Dokey (Practice 7B)