These are the terms and conditions you agree to when you access group services at Veridon Pty Ltd trading as Okey Dokey Childhood Therapy.
By purchasing a ticket to an Okey Dokey group program, you agree to the following terms and conditions of service.
Emergencies
You acknowledge that we are not an emergency service and all appointments must be made in advance. In case of emergency or an immediate risk of harm to others or self-harm by your child, please call 000 for an ambulance or attend your nearest emergency department.
COVID
You agree to abide by our CovidSafe policies, even if they differ from Government directives. Please visit our website for up to date information.
Parking
You agree to only park in parking bays marked with the Okey Dokey nameplate.
Child supervision
You agree that you remain responsible for children while the children are at the practice and agree that they will be supervised at all times when not in session.
Behaviour
You agree to be respectful to all staff at Okey Dokey. All staff operate in line with Okey Dokey policies and procedures and will do their best to assist families. You acknowledge that aggressive or abusive behaviour from visitors will not be tolerated and staff are within their rights to ask you to leave the building at any time.
Cancellations
You acknowledge that there will be no refund for any cancellation or non-attendance to any session.
Payments
You acknowledge that payment for the group sessions is required in full at the time you book your ticket via Eventbrite.
Third party payments and rebates
You acknowledge that Medicare rebates will not be available for any session.
Clients with NDIS funding may be able to seek reimbursement directly through the NDIS portal or with your plan manager, depending on your plan. You will be provided a payment receipt via Eventbrite when your purchase your ticket.
You understand that Okey Dokey is not liable if your NDIS claim is denied.
Mandatory Reporting
You understand that in Victoria, registered psychologists are mandatory reporters in relation to concerns about a child’s welfare. This means they have a legal requirement to report a reasonable belief of child physical or sexual abuse to child protection authorities, with or without notifying you and with or without your consent.
OH&S and Fire Safety
You understand Okey Dokey must comply with OH&S and Fire regulations. You agree to comply with any lawful direction by staff at all times, and particularly during a practice drill or an actual emergency. Evacuation of the premises should be made via the front doors at reception, unless they are unreachable in which case evacuation can be made via the fire exit doors provided.
Cameras
You acknowledge that Okey Dokey has cameras installed in public areas of the practice for safety reasons, and that the cameras do not have audio recording capabilities.
Liability
By accessing our service, you agree to indemnify Okey Dokey Childhood Therapy from any claims and not to hold us liable for any injuries or accidents sustained while on the premises.
Court orders and Custody Arrangements
You acknowledge that Okey Dokey does not supply letters or reports for courts or lawyers and does not get involved in access or custody matters.
Storage of information
You understand that Okey Dokey securely stores client data in paper files, local computer files and in the cloud (internet). As much as possible, cloud-based client information is encrypted and protected by two-factor authentication.
Privacy Policy
By commencing services at Okey Dokey, you agree to your personal information being managed in accordance with the privacy policy available on our website.
Complaints and Feedback
You acknowledge that you are aware that Okey Dokey has a complaints and feedback process available on the Okey Dokey website.
Changes to these Terms
You acknowledge that Okey Dokey may change these terms and conditions of service at any time for any reason and you agree to be bound also by any future terms and conditions.