Complaints and Feedback

Feedback and complaints are important – they can help Okey Dokey understand what is important to our clients and improve the quality of service provided.

Okey Dokey has implemented an effective system for managing and resolving any feedback or complaints regarding the supports and services we provide.

This system has been developed so clients can make a complaint for Okey Dokey to deal with fairly and promptly.

When we receive a complaint, we will ensure that the person who registers the complaint has the opportunity to:

Remain informed of the complaint’s progress
Be appropriately involved in the resolution of the complaint and,
Be updated on the implementation of any relevant outcomes, including any action taken and decisions made.

Okey Dokey endeavours to acknowledge complaints and feedback within 5 working days of the received complaint. We are committed to supporting clients and staff to resolve situations within 28 days.

How can I provide feedback or make a complaint?

Depending on your feedback or complaint, there are many ways that you can register concerns with Okey Dokey.

You can speak to your clinician directly to seek support in providing feedback or issuing a complaint
Call reception on 03 7034 4128 to speak to a member of our reception team who can assist in navigating your complaint
Email the Management team directly – management@okeydokey.com.au
Fill in the online form on this page.

You may choose to seek support from family, a friend or an independent advocate in making a complaint.

Complaints and Feedback Form

Please fill out the form below to submit any feedback or complaints to Okey Dokey. Once received, you can expect a response within 5 business days.

Group Booking Form

To get started, select your Child's year level*
Select the group you'd like to book in for (P-3):*
- Desserts & Decorations P-3 Group (3 sessions)
  Mon 27 - Wed 29 June 2022 running from 9:30-11am each day at our 6A building
- Board & Card Games P-3 Group (3 sessions)
  Mon 27 - Wed 29 June 2022 running from 3-4:30pm each day at our 6A building
Select the group you'd like to book in for (4-6):*
There are no options available for this field.
Select the group you'd like to book in for (7-10):*
- Dungeons and Dragons 7-10 Group (3 sessions)
  Wed 29 June - Fri 1 July 2022 running from 1.30-3pm each day at our 7B building
Your Full Name*
First
Your Child's Full Name*
First
Child's Gender*
Has your child accessed any service at Okey Dokey within the last 12 months?*
- Yes
- No
If No, we will send an additional email for you to fill in our T&C and Privacy documents online.
Which clinicians does your child see at Okey Dokey?*
Does your child have a formal diagnosis? If yes, please list.*
Please describe any challenges your child experiences that may impact on their participation in the group (e.g. emotional regulation difficulties, fine motor difficulties, hitting out when angry).
What works best to support your child if they become distressed or dysregulated? (e.g. going to a quiet space for a break, taking a short walk, using sensory toys, having a drink of water).
Your Child's date of birth*

Day
Month
Year
Your Mobile*
Your Email*
Your Address*
Street Address Address Line 2 Suburb State Postcode
Does your child have any allergies? If yes, please list.*
Group Program*
Price:
Total payable today
$ 0.00
Credit Card*

MasterCard
Visa
Supported Credit Cards: MasterCard, Visa
Card Number Expiration Date Security Code Cardholder Name
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