When appointments are booked, the clinician reserves the whole hour especially for your child and makes specific plans for your child’s therapy. Appointment reminders are sent by SMS two days before your session to give you enough time in case you need to cancel. Therefore the following cancellation policy is in place.
We require 24 hours notice to reschedule or cancel a session without incurring any extra fees. A fee of $80 will be charged for non-attendance or less than 24 hours cancellation or rescheduling of a session. NDIS clients will be charged a cancellation fee in accordance with the NDIS Price Guide.
You may call our office at anytime, even after hours, and leave a message, or email us. We will return your call or email as soon as possible.
If you do cancel or reschedule within 24 hours, we will ask you to pay the fee over the phone, or to make payment at your next session.
Please note: there are no Medicare rebates for a cancellation fee, and you cannot use FaHCSIA funding to pay the fee.